1. No conversion tracking
If you can't see which clicks become calls, forms or bookings, you're guessing. Automated bidding also needs conversion data to work properly.
Fix: set up conversion tracking for forms, calls from ads, calls from your website and bookings before spending more.
2. Targeting the wrong locations
A default location setting can show ads to people who are only interested in your area, not actually in it. A local business can end up paying for clicks from people it can never serve.
Fix: target only your service area and, in location options, choose to target people who are in or regularly in your locations.
3. Ignoring the search terms report
Your keywords aren't the same as the searches that trigger your ads. Broad and phrase match can show your ads for related searches you never intended.
Fix: review the search terms report weekly and add irrelevant terms as negative keywords.
4. No negative keyword list
Fix: build a starting list before launch. Common candidates are "free", "jobs", "salary", "course", "training", "DIY" and "cheap" if you're a premium service.
5. Sending clicks to your home page
Visitors who searched for one specific service have to hunt for it.
Fix: send each ad group to the most relevant service page or a dedicated landing page. See landing page vs website.
6. One ad group for everything
Lumping every keyword into one ad group means the same generic ad shows for very different searches, which hurts relevance and Quality Score.
Fix: group keywords by theme or service, with ads written specifically for each group.
7. Running ads when nobody can answer
Paying for calls that go to voicemail at 10pm wastes money if you don't follow up quickly.
Fix: use an ad schedule that matches when you can respond, or make sure out-of-hours enquiries get an instant reply and a call back first thing.
8. Setting it and forgetting it
Search behaviour, competitors and costs change. Accounts left alone for months slowly drift into waste.
Fix: a weekly check of search terms, spend and conversions, and a monthly review of ads, keywords and landing pages.
9. Spreading a small budget too thin
Dozens of keywords across a large area on a small budget means each keyword gets a few clicks and you never learn what works.
Fix: narrow down to your highest-intent keywords and core area, prove they work, then expand. Our Google Ads budget guide shows how to size your spend.
A quick audit you can do now
- Are conversions being recorded in the last 30 days?
- Do the search terms match what you actually sell?
- Is location targeting set to people in your area?
- Does each ad go to a relevant page?
- Do you have a negative keyword list?
If any answer is no, you're likely paying for clicks that won't become customers. New to it all? Start with Google Ads for small business.
Want a second pair of eyes? We'll review your account on a free call. See our Google Ads service or book a free call.
Frequently asked questions
Why am I getting clicks but no leads from Google Ads?
Common causes are irrelevant search terms, sending traffic to a page that doesn't match the ad, poor mobile experience, or missing conversion tracking that hides what is working.
How often should I check my Google Ads account?
Check search terms and spend weekly, and review ads, keywords and landing pages monthly.
What are negative keywords?
Words or phrases you add so your ads don't show for those searches, such as 'free' or 'jobs', which saves budget on irrelevant clicks.